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U.S. airlines' operational performance improved in April, according to monthly data released by the U.S. Department of Transportation today.
The 19 largest U.S. carriers reported that 77.7% of their flights arrived on time, or within 15 minutes of schedule. A year ago, 75.7% arrived on time. That represents a major improvement from March of this year, when only 71.6% of flights operated on schedule. The data could help allay travelers' concerns heading into the busy summer season. Federal officials have announced various measures to curb delays this year, including capping flights in the New York area. Facing rising fuel prices, airlines are also cutting back on routes and capacity. Last year's delays were also the second worst on record, meaning the airlines have a low base of comparison this year. Their performance in flight cancellation and mishandled baggage also improved, according to the report. In April, the carriers canceled 1.7% of their scheduled domestic flights, lower than 1.8% in April 2007 and 2.6% in March 2008. The carriers' mishandled baggage rate of 4.99 reports per 1,000 passengers in April was also an improvement over April 2007's rate of 6.34 and March's 6.66. Other highlights: •Best and worst airports. New York area airports reported the highest percentages of late arrivals. About 44% of flights at New York LaGuardia were delayed during the month. Newark Liberty reported 31.3% of flights delayed. Salt Lake City had the best on-time performance, with only 12.4% of flights delayed. •Best and worst airlines. Among the large carriers, Southwest Airlines had the best performance, with 83.3% of flights arriving on time. American Airlines had the worst, with 65.3%. American also reported the highest rate of cancellations, with 7.6%. •Most delayed flight. American Airlines' flight 1555 from Miami to San Juan was late about 97% of the time, making it the most delayed flight in the USA during the month. •Consumer complaints. In April, the department received 1,113 complaints about airline service from consumers, down 10.8% from the 1,248 complaints filed in April 2007. But it was 9.9% more than the 1,013 received in March 2008.
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